Our client, Lindt & Sprüngli, is an internationally active group of companies and the world's leading manufacturer of premium chocolate. Its high-quality products enjoy an excellent reputation and great popularity among consumers.

We are looking for a:

Travel Retail Senior Sales Manager (f/m/g)

  • Team: Travel Retail Europe Team

  • Role: Senior Sales Manager Travel Retail

  • Reports to: Head Global Accounts & Duty-Free Europe



  • Entrepreneurial mind-set

  • Can do attitude, hands on, solution driven

  • Autonomous, proactive

  • Travel oriented (not afraid of flying - ~35% outside the office)

  • Analytical person, numbers oriented

  • Communicative, networker, and open minded

  • Business driven, target oriented

  • Master's degree in business administration / marketing / Sales

  • At least 2 - 5 years of experience in Sales (Travel Retail / Duty Free)



  • Develop Lindt business and gain market share in a profitable way

  • Negotiate for best and most space, to ensure Lindt constant top visibility

  • Strengthen Lindt Premium presence at the Point of Sales (POS concept, Visibility, Fair Share)

  • Responsible to co-ordinate all actions to be taken (products, promotions, place, price)

  • Terms annual negotiation (margins, incoterm, retail price, rebate, returns, rentals, budgets)

  • Promotion calendar implementation (Mechanism, SKU, period, visibility)  

  • Ensure listing for top SKUs and novelties with clients

  • Sell-In negotiation/recommendation to make sure clients has relevant stock level

  • Pro-actively send proposal to our clients, to develop and strengthen Lindt business

  • Identify opportunities for campaigns, services, and distribution channels to an increase sale


Customer relation

  • Be Top of mind – Make sure that Lindt is the brand of first Choice!

  • Developing and maintaining an excellent customer relationship on all levels

  • Understand customers structure, and who to influence to get best results

  • Regularly visit Airport’s location and build relation with Shop managers

  • Organize meetings at client’s headquarters to review business

  • Represent Lindt during Trade show (TFWA) and global sales Meeting


Retail & Marketing

  • Optimize our product Mix – making sure our focus is on fast-moving-profitable SKUs

  • Define, implement, and control that our in-store merchandising execution is perfect

  • Size new products potential per market and plan production

  • Contribution towards the development of new products and promotions

  • Provide feedback and information on market and creative trends



  • Gather and consolidate retail sales information

  • Analyse which SKU/franchise is performing or not and take corrective actions

  • Analyse promotional efficiency, ROI driven decision

  • Invest smartly, choosing the most efficient leverage generating best growth/ROI

  • Portfolio analysis, reviewing profit % per SKU and optimize listing

  • Provide performance reports on its scope

  • Set monthly targets based on historical data and future projections



  • P&L responsibility for its scope

  • Build Budget revision from top line (sell-out/Market Share) to bottom (operating profit)

  • Pro-actively adjust spending according to development

  • Build & justify accruals at year end

  • Provide accurate monthly Rolling Forecast and issue reports on performance

  • Check that promotional claims are in line with agreement

  • Process and follow up on invoices payment on time

  • Collect receivables on time, to optimize DSO



  • 1 Boutique Manager at Airport Zurich (Lindt Flagship) & 15 FTE Boutique sales staff

  • 1 Retail Field & Coordinator

  • Brand Managers in several airports’ locations


Interested? Our client offers you a highly interesting task with development opportunities - with competitive employment conditions in a professionally managed company. The head office of the company is located in the Zurich region.


We are looking forward to your complete application via mail and assures you highest discretion.

Humarca GmbH, 8049 Zürich, rubio@humarca.ch, 0041 79 195 71 63